Managed Services
Managed services
Hosting, support and further development
Ongoing services for software RedLayers has built: security and availability, software and hosting updates, advisory, and further development.
Available to existing clients
Security
Security and availability
Monitoring, incident response and protection against service disruption and targeted attacks, handled by the team that built the software.
- 01
Monitoring and maintenance
Servers, software and third-party integrations are kept current. Changes from providers such as Stripe, Azure and OpenAI are handled before they cause disruption.
- 02
Incident response
Available 24 hours a day, seven days a week. Backups are restored within 12 hours of an incident.
- 03
Defect correction
Defects are corrected within 24 hours, for the life of the software.
- 04
Security review
The firm's certified security engineers review traffic every week, block threats, and close them off at the source where possible.
Updates
Software and hosting updates
Software and hosting are kept current, and new AWS services are adopted where they improve performance or lower running costs. Systems stay fast, economical to run and able to take new features, and hold up to technical due diligence if the business is sold.
Advisory
Technical and business advice
Clients can draw on the firm for opinions on technical and business decisions, research into new developments relevant to their product, and recommendations for improvement.
- 01
Strategic advice
Considered opinions on technical and commercial questions, from individual decisions to the direction of the product.
- 02
Research
Relevant developments in software, AI and infrastructure are brought to the client's attention as they arise, with an assessment of whether they apply.
- 03
Improvement recommendations
Recommendations for the product, based on knowledge of how it was built and how the business uses it.
Development
Further development
The team that built the software remains available for changes and new features.
- 01
The same team
Clients do not need to hire and manage their own specialists. The engineers who built the software continue to maintain and extend it.
- 02
Delivery within a week
New features and important changes are delivered within a week, and urgent changes sooner.
